Last updated: 1 March 2026
1. Introduction
Chwezi Core Systems Limited ("Company", "we", "us", or "our") operates the AQAR property management platform ("Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
By using the Service, you consent to the data practices described in this policy. If you do not agree, please do not use the Service.
2. Information We Collect
We may collect the following types of information:
2.1 Information You Provide
- Account information: Name, email address, phone number, and company details when you register
- Property data: Property details, tenant information, lease agreements, financial records, and maintenance logs you enter into the system
- Communication data: Messages sent through the contact form, WhatsApp, email, or other communication channels
2.2 Automatically Collected Information
- Usage data: Pages visited, features used, and time spent on the platform
- Device information: Browser type, operating system, IP address, and device identifiers
- Cookies: Small data files stored on your device to improve your experience
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Service
- Process transactions and send related information
- Improve, personalise, and expand the Service
- Communicate with you, including for customer support
- Send administrative information such as updates, security alerts, and support messages
- Monitor and analyse usage trends to improve user experience
- Detect, prevent, and address technical issues or security threats
4. Data Storage and Security
Your data is stored on secure servers with industry-standard encryption in transit and at rest. We implement appropriate technical and organisational measures to protect your personal information, including:
- SSL/TLS encryption for all data in transit
- Encrypted database storage
- Role-based access controls
- Regular security audits and updates
- Employee access limited to those who require it for their role
5. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service providers: With trusted third-party providers who assist in operating the Service (e.g., hosting, analytics), under strict confidentiality agreements
- Legal requirements: When required by law, regulation, or legal process
- Business transfers: In connection with a merger, acquisition, or sale of assets, with continued protection of your data
- With your consent: When you explicitly authorise us to share specific information
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Service. Upon account termination, we will retain your data for a reasonable period to allow for data export, after which it will be securely deleted. We may retain certain data as required by law or for legitimate business purposes.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data, subject to legal obligations
- Data portability: Request your data in a structured, commonly used format
- Objection: Object to certain processing of your personal data
- Withdrawal of consent: Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details provided below.
8. Cookies
We use cookies and similar tracking technologies to enhance your experience. These include:
- Essential cookies: Required for the Service to function (e.g., session management, authentication)
- Analytics cookies: Help us understand how users interact with the Service
- Preference cookies: Remember your settings and preferences
You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of the Service.
9. Children's Privacy
The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and, where appropriate, notifying you via email. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
- Email: info@aqarproperty.co.uk
- Phone: +256 784 464178
- Address: Sserumaga Road, Bukoto, Kampala, Uganda